Returns and Exchanges
At Nachiez.com, we want you to be completely satisfied with your kitchen essentials and household items. If you're not 100% happy with your purchase, we accept returns within 30 days from the delivery date. We've made the return process simple and convenient!
- Contact our customer service via WhatsApp, call, or email to initiate your return.
- Provide your order number and explain which item(s) you wish to return.
- Our customer service team will guide you through the return process and provide a return authorization.
- Choose your preferred return method:
- Free pickup service (available in major cities)
- Drop-off at our partner courier locations
- Pack the item(s) securely in their original packaging with all accessories and manuals.
- Once we receive and inspect your return, we'll process your refund within 3-5 working days.
Damages and Issues
Please inspect your kitchen appliances and household items immediately upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 48 hours with photos of the damage. Our priority is to resolve such issues quickly through replacement or refund.
Return Conditions
To ensure a smooth return process, please note:
- Returns must be initiated within 30 days of delivery
- Items must be unused and in original packaging
- All accessories, manuals, and warranty cards must be included
- Products must not show signs of use, damage, or modification
Non-Returnable Items:
- Personal care appliances once opened
- Clearance items marked as "Final Sale"
- Products with damaged or missing serial numbers
- Items without original packaging or missing accessories
Refunds
After we receive your return:
- Refunds are processed within 3-5 working days
- Money will be returned to your original payment method
- For Cash on Delivery orders, refunds will be processed to your bank account
- Free return shipping for damaged or incorrect items
Exchange Process
If you prefer an exchange:
- Contact customer service to check replacement item availability
- Once approved, we'll arrange pickup of the original item
- New item will be shipped once we receive the return
- No additional shipping charges for exchanges due to product defects
Warranty Claims
For kitchen appliances and electronic items under warranty:
- Standard manufacturer warranty applies to all electronic items
- Warranty period varies by product (check product page for details)
- Keep your invoice and warranty card for warranty claims
- Contact our service center for warranty-related issues
Privacy Policy
We respect your privacy and handle all personal information securely. Your information is only used to process orders and provide customer service. We never share your personal information with third parties except as required by law.